I set up my florist website 3 years ago, at start I did not use any payment gateway. After a while, when there were more and more inquiry from overseas, me and my IT partner decided to set up a payment gateway. Initially, we planned to go for paypal, but found it was too expenssive for beginner like us. So we went for a local assembly payment gateway - ipay**. The cost is quite cheap, only RM500++ for set up fee and RM68 for monthly fee. Both of us were the first timer for e-business, thus we did not take services and reliability as our consideration.
No doubt, by setting up payment gateway, our e-business has boosted up a lot, but we start meet difficulty handling with ipay**. Firstly, their responce are quite slow. Sometimes they only responce to the possibility of fraud payment after our delivery. That makes us have no choice, but to ask them to proceed with the payment which we being forced to take risk by our own.
Secondly, their customer service is not very well, as they only contact us via email and fax, they would not call you when there is any dispute. The worst thing is they give you deadline to responce to them, if not they will deduct money from your account. As a result, we as the customer have to follow up closely with them to avoid our money being deducted, they would not call you. I wonder maybe the phone call is too expenssive for them, even though it is only local call! LOL!
Well, you pay for a cheap service fee, and you get a cheap service. It is fair and that is how I console myself when I get frustrated by ipay**. :P
Is there any cheaper payment gateway in Malaysia?
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